Program Manager & R&D Operations Lead
KPI/Data Analysis, Process Optimisation, Technology Integration, and UX/CX Program Delivery
KPI/Data Analysis, Process Optimisation, Technology Integration, and UX/CX Program Delivery
Hi, my name is James. I'm a Lead Program Manager specialising in Data, Insights, and UXR from Perth, Australia. I have over 10 years of experience integrating tools and teams to help projects flow and people grow at companies like Zapier, Personio, and Toptal.
There are many more, review my Linkedin profile to find out.
Qualtrics XM Professional Accredited
Innovation Fellow at NoCodeOps & ChaChaClub
PMBOK: PgM Professional Certified
IBM Data Science Professional Award
Book a call with me to learn more
Developing a program for the systematic evaluation of essential user journeys in-product, done by internal users.
User research is most effective when it’s a team effort, so I built some Zaps to let our company easily join research calls as Observers. This not only simplifies note-taking but also strengthens the connection between user exposure and the team’s ability to develop valuable, customer-centric products.
Zapier’s Research Department faced issues with fragmented participant recruitment and isolated data. By centralizing email systems in Hubspot and improving processes, they achieved a 4x engagement increase, reduced unsubscribes, and saved significant costs. The new system streamlined coordination and enhanced productivity, boosting overall sales volume by 6%.
